Refund & Return Policy

At M FIT, we want you to have a smooth shopping experience. Please read the following policy before placing an order.

1. Return Eligibility

Because M FIT products are consumable wellness products, returns may be subject to product condition and hygiene requirements.

A return request may be considered when:

The wrong product was delivered.
The product arrived damaged.
The product received is defective.
There is an issue with the order that occurred during delivery.

2. Damaged or Incorrect Orders

If your order arrives damaged or you receive the wrong product, please contact us as soon as possible.

Please provide:

Your order number
Your name and phone number
A description of the issue
Clear photos of the product and packaging, if applicable

This helps us review the issue and provide an appropriate solution.

3. Opened or Used Products

For hygiene and safety reasons, opened or used consumable products may not be eligible for return or refund unless the product arrived damaged, defective or incorrect.

4. Refunds

If your refund is approved, we will communicate the applicable refund method and processing details.

Refund processing time may depend on the payment method or financial institution used for the original purchase.

5. Exchanges

Where appropriate, an incorrect or damaged product may be replaced instead of refunded.

6. Non-Returnable Situations

Returns may not be accepted when:

The product has been used or opened without a valid product issue.
The product has been damaged after delivery due to improper handling.
The issue is caused by failure to follow the product's storage or usage instructions.